The majority of RedStar customers will have been familiar with our old support tool that we've had in place for almost three years - but it's time for a change! If you need help, assistance or minor changes to your website, please email the new support address:
help@redstarcreative.co.uk
As the company has grown, long-gone are the days where just company owner Darren (aka me!!) responds to support queries... so I'd politely ask you to contact the support address in the first instance so we can direct your enquiry to the correct person.
To help us monitor and improve the service we offer, we're asking all customers to log a support ticket for all requests... even if they call up. So if you're going to call us (which you are still more than welcome to do so), please pop a support ticket through first.
If you're wondering what has happened to the old knowledge base, you can click through to the upgraded knowledge base. You can also review your support tickets in the web-based support system.
Thank you in advance for your co-operation, we hope you like the new format - if you have any comments or queries, just pop them through to help@redstarcreative.co.uk.
